// Customer portal
Another email about the status of an orderWhat if customers could see it themselves?
Customers view their own file, orders or invoices and arrange things online. Your team spends less time emailing and calling.
// What it is
Customers arrange it themselves
The customer portal pulls data from your existing systems. Your employees keep working in their own software. Customers get one clear place to log in.
Together we decide what customers need to be able to do. We start with a clickable prototype. After that we understand your wishes better and make a tailored quote, with a planning in weeks.
// What you can do with it
What customers can do themselves in the portal
View their file
Customers see their own file, documents and appointments. Always the latest version.
Track orders
Where is my order? The customer looks it up without emailing you.
View and pay invoices
Open and paid invoices in one place. Download or pay directly.
Arrange things themselves
Change an address, submit a request or move an appointment. The action goes straight into your system.
Messages in one place
Questions and answers sit with the file. Not scattered across mailboxes.
Only their own data
Each customer only sees what is theirs. The access controls are checked before it goes live.
// Try it yourself
Click through a sample portal
This is what a customer portal can look like. Click around and view the orders. The data is made up.
Your order status
- Order #1042In production
- Order #1041Ready to ship
// How it works
From prototype to live
You point out what you want to build
We spend a day with you. You show which questions customers ask and what they should be able to do themselves. By the end of the day the first clickable prototype is ready.
Worked out within a week
We work out the prototype and check it with you and a few customers. This is where we record which integrations are needed.
Tailored quote, then we build
You receive a quote with a planning in weeks. A senior developer reviews the code. It only goes live after your approval.
// Investment
What does a customer portal cost?
That depends on what customers need to do and which systems it connects to. That is why we start with the prototype. After that we both know exactly what will be built and you get a tailored quote with a planning in weeks.
See the NNEK customer portal- First a prototype on site
- Then a tailored quote for the build
- The quote includes a planning in weeks
// FAQ
Frequently asked questions
Yes. The portal pulls data from your existing systems and sends actions back. We record which integrations are needed in the prototype.
Fancy a coffee?
Tell us what you want to achieve. In half an hour we'll know together whether and how we can help.